In Japan, your package will be delivered by Japan Post. When it arrives in your country, it will be handed over to your local postal service or a partner carrier for final delivery.

Yes! You’ll receive a tracking number by email after your package is shipped. You can use this number to track your package on the Japan Post website. If you have any questions, feel free to contact us using the inquiry form on our website.

Customs duties may apply depending on the total value of your shipment and your country’s regulations. In Japan, duties are charged on shipments valued over 200,000 yen. ※Unfortunately, we’re unable to handle customs duties as part of our service, so please make sure the total value of the souvenirs you want to send is under 200,000 yen.

Yep, your package is insured up to 20,000 yen, by default!